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What your landlord must do
Your landlord is always responsible for repairs to:
- the property’s structure and exterior
- basins, sinks, baths and other sanitary fittings including pipes and drains
- heating and hot water
- gas appliances, pipes, flues and ventilation
- electrical wiring
- any damage they cause by attempting repairs
Your landlord is usually responsible for repairing common areas, e.g. staircases in blocks of flats. Check your tenancy agreement if you’re unsure.
You should only carry out repairs if the tenancy agreement says you can.
You can’t be forced to do repairs that are your landlord’s responsibility.
If you damage another tenant’s flat, e.g. if water leaks into another flat from an overflowing bath, you’re responsible for paying for the repairs. You’re also responsible for paying to put right any damage caused by your family and friends.
If your property needs repairs
Contact your Agent/landlord if you think repairs are needed. Do this straight away for faults that could damage health, e.g. faulty electrical wiring.
Your Agent/landlord should tell you when you can expect the repairs to be done. You should carry on paying rent while you’re waiting.
If repairs aren’t done
Contact the environmental health department at your local council for help. They must take action if they think the problems could harm you or cause a nuisance to others.
If your house isn’t fit to live in
If you think your home’s unsafe, contact housing department at your local council. They’ll do a Housing Health and Safety Rating System (HHSRS) assessment and must take action if they think your home has serious health and safety hazards.